Refund Policy

Last updated: January 2022

Thank you for shopping at Hasu Diagnostics.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund, Return and Cancellation Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hasu Biotech Ltd (Hasu Diagnostics),  Manor Park Medical Centre, 2 Lerwick Drive, Slough, SL1 3XU, UK.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Hasu Diagnostics, accessible from www.hasudiagnostics.com

  • You or Customer means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund, Returns and Cancellation Policy

  1. Any kits dispatched for self-test that are used or unused will NOT be refunded under any circumstances due to health and safety reasons. Once you have booked the test, the Covid testing kits are prescribed medicinal diagnostic products, not a service. The kits are for use by you to help with your passenger transport requirements and therefore are non-changeable and non-refundable.

  2. We can not be held responsible or respond to queries relating to: when you take your tests or which tests are valid for a specific country. Please look up the rules for your country of interest online and book the right test accordingly.

  3. Our minimum charge for cancellation processing is £25 per person per test. This applies to all tests per person with a value of £25 or above where you decide to cancel. This is applicable if your flight is cancelled.

  4. There is no refund for any product with a purchase value below £25 or on any special purchase or an out of hours emergency test.

  5. If you change your shipping address or wish to convert a medical centre appointment into a postal test kit, there will be a minimum £5 charge per person per test.

  6. Once you choose your collection centre, then you must pick up and drop off your Click and Drop test kit at the SAME collection centre and not at a different collection centre.

  7. If you ordered a Slough Medical Centre Fit to Fly test instead of a Day 2 test then we are able to refund on this situation on this test type only provided you send us an email to [email protected] or a refund request letter by post to Hasu Diagnostics Ltd, Manor Park Medical Centre, 2 Lerwick Drive, Slough, SL1 3XU, UK. Please ensure you provide details of the old and new order number, passenger name and address along with a reason for the refund.

  8. Due to our efficient and robust operations, our response to all orders is instant for the postal orders. We cannot undo the postal orders.

  9. It is your obligation to ensure your postal sample arrives at our Slough Test Centre in time, even if it means arranging alternative ways, including in person drop off, using other couriers, or upgrading to a Special Delivery, to get your result to meet your travel entry requirements. Please note that Royal Mail does not operate on Sundays and Public Holidays. Saturday postings do not guarantee a Monday delivery. We will aim, but do not guarantee to deliver your test kit within 1 working day of the day on which you place your order. Royal Mail will aim but do not guarantee to deliver your postal sample back to us within 1 working day of the day which you post your sample.

  10. We are unable to provide refunds for postal kits, reason being the test kits are not suitable for return due to health protection or hygiene reasons, DHSC, PHE guidelines and as per Article 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“2013 Regs”). This means that once you have booked the test, you do not have a legal right to change your mind within 14 days and receive a refund.  This is because your contract with Hasu Diagnostics is for the supply of a medicinal product, i.e., the test, by administration by a prescriber, or under a prescription or directions given by a prescriber, and the cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. We can however, as a gesture of goodwill, cancel the order which will incur a £25 cancellation fee per person per test.

  11. It is a government requirement to meet UKAS accreditation, which requires us to maintain a full chain of legal custody of the samples so that they are traceable. Each test kit is personalised with a unique BARCODE number for the purposes of the testing process and/ or further personalised with a unique booking reference number for the passenger locator form due to government requirements. The kit is therefore exempted from the refund as per the Article 28(3)(b).

  12. Under Article 28(1)(c) of the 2013 Regs, depending on the shelf life of the subject kit, the test kits are liable to deteriorate or expire rapidly and therefore they are exempt from returns. Please do not return the kit back to us.

  13. Due to the risk of transmission of the viruses and for reasons stated above, the testing kits cannot be returned to Hasu Diagnostics once received by you.

  14. Hasu Diagnostics cannot provide a refund, for reasons, such as missing swabs in the sample kit supplied by Hasu Diagnostics, so in these circumstances, a replacement item will be dispatched upon request. We cannot provide a refund if your sample is delayed or lost in the post. We cannot refund tests that have already been taken or processed by the laboratory.

  15. Hasu Diagnostics will not provide a refund if you have not received your test kit by day 2 of your isolation. The replacement kit will be dispatched to you for the Day 2 and if applicable, Day 8 tests after your arrival in the UK. Day 2 RT-PCR Tests are non-refundable, once you enter the UK. A booking reference is provided to allow entry into the UK, therefore the service is provided from this point.

  16. Hasu Diagnostics cannot provide a refund for delays in the posting of the testing kits or the test results from the laboratory. This may be due to factors beyond our control, such as delays in the postal system or delays in processing the samples by the laboratory due to the complexity of the testing processes.

  17. Refunds or free re-tests are not possible if the swabs contain insufficient or incorrect samples and provide inconclusive results. Customers should ensure they strictly adhere to the sampling guidelines provided with the test kits.

  18. If there are any changes in government rules for Fit to Fly, Day 2 PCR to Antigen Tests or vice versa, or Day 5 and 8 (or any other Covid related testing) we are not able to process any refund or exchange. This applies to all existing orders made prior to any new government announcement.

  19. Hasu Diagnostics will only issue a refund in full at our discretion.

  20. Hasu Diagnostics will action any cancellation and subsequent reimbursement request within and up to 14 days post order confirmation. If a request for cancellation is outside the 14 day period, there will be no action.

  21. Customer and staff safety: If you receive a Positive result, please do not return to our Slough testing centre or our collection centres under any circumstances.

  22. In accordance with all above mentioned conditions, you cannot terminate the contract. Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price of the services you paid to us. By accepting these Conditions of Use you agree to follow the guidance provided by us. We accept no liability for any loss or damage caused by non-compliance with this guidance.

 
Contact Us

If you have any questions about our Refund, Returns and Cancellation Policy, please contact us:

Last updated: August 18, 2021

Thank you for shopping at Hasu Diagnostics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

No refund will be provided on cancellation. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TP Biosystems Ltd, 4 Spring Gardens, Marlow SL7 3HS.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Hasu Diagnostics, accessible from www.hasudiagnostics.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2, Lerwick Drive, Slough, SL1 3XU, Berkshire

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: